Return & Refund Policy

At MicVerve, we are committed to providing quality products and service. If for any reason you are not satisfied with your purchase, please review our return policy below:

How to Initiate a Return

To initiate a return, please contact us first via email:

📧 Email: kzk@micverve.com

Please do not send back items without prior communication and approval.

Return Conditions

• Return Window: Returns must be requested within 30 days of receiving your order. Requests beyond this period will not be accepted.

• Item Condition: Items must be returned in unused, original condition, with all original packaging and components intact.

• Packaging & Responsibility: Please ensure the product is securely packaged, protected, and insured (if necessary). You are responsible for the item until it reaches us.

• Shipping Method: We highly recommend using a tracked and/or signed delivery service. If we do not receive the returned goods, we cannot process a refund or exchange.

International Returns

• If you are returning products from outside the china, please clearly mark the customs declaration form with one of the following:

  • "Return" / "Replacement" / "Repair"

• Failure to declare may result in customs duties or VAT, which will be deducted from your refund if charged to us.

Refunds & Exchanges

• Refunds will only be issued once we receive and inspect the returned item.

• Shipping and handling fees are non-refundable, unless the return is due to our error.

• Exchanges may be offered depending on availability.

• Please allow 5–7 business days for processing after your return has been received.

Return Address

Room 02, 73rd Floor, Saige Plaza, Huaqiang North Road, Futian District, Shenzhen City, Guangdong Province, China

If you have any questions or concerns about your return, feel free to contact us at kzk@micverve.com.